PROCESSING TIME
Processing time for orders with embroidered products such as clothing, hats, etc. is up to 2-3 weeks (excluding weekend) and 6-15 days for custom products. We experience a high volume of orders so please be patient as we try our best to complete all orders in sequence and in a timely manner. We thank you so much for all your support and patience towards our small business. Please note that orders with multiple products will ship together and will adopt the longer shipping time. Orders are completed in sequence in the order that payment is received and confirmed. The processing time does not include the shipping time frame. The processing time is the estimated time frame that it will take to make, complete, and prepare your order for shipping. Products may be shipped out sooner than the estimated processing time depending on availability of products and quantity of orders but will never be shipped out later than the estimated time frame.
SHIPPING TIME
US: It will take 6-14 days by USPS
Worldwide: It will take longer , around 14-25 days ( CA: Canada Post; UK, Eu: Royal Mail; AU: AU post)
SHIPPING FEES
We wish with all our heart that we could provide low to free shipping to customers. However, as a small business, we unfortunately do not have the means or luxury to do so like Amazon. Hope you can understand for that.
Shipping prices are based on weight, size, and product quantity of the order. Please note that the price reflects the benefit that all packages come with a tracking information (tracking number). Unfortunately, due to being a small business we are unable to lower shipping prices at the moment as they go according to the postal companies fees. We have given the lowest rate we possibly can with the most benefits to ensure that your items arrive safe, soundly, and in a timely manner to you.
INCOMPLETE ADDRESS
All package are addressed with the exact address entered by customer at checkout so please ensure that your address is correct. Harreh.com will not be held accountable for any parcels that go missing or that are undeliverable due to wrong address placed by the customer at checkout. If you notice your address is incorrect, missing information, or in need of change please contact us within 24 hours of your purchase. If the postal company flags your address at the time of delivery for being incomplete or invalid we will contact you via email (customer email provided at checkout) and ask for verification of your address. If we do not receive a emailed response within 7 days your charge will be refunded to your original form of payment and we will no longer send your items.
RETURNED OR UNDELIVERABLE PARCEL
If for any reason your package is undeliverable or returned to us by the postal office due to incorrect address placed by the customer during checkout you may contact us or we will contact you via email to notify you that we have received your package. We’re sorry that we will not be held responsible for paying shipping fees to resend packages, this will be the customers responsibility in order to create a new shipping label with the updated address information.